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 Temporary Suspension of the Services: Follow-up (03/18/2011)

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Eir
Celestial Guard
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Number of posts : 278
Location : Singapore
IGN[Game NickName] : Erin Mordeau
Registration date : 2009-10-13

PostSubject: Temporary Suspension of the Services: Follow-up (03/18/2011)   Fri Mar 18, 2011 11:08 am

Below is an update regarding the temporary suspension of the FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline services.

Originally, we announced that the services will be temporarily suspended for about a week starting on Mar. 13, 2011 3:00 (PDT). However, due to ongoing issues with the lack of energy, we have decided to extend the suspension until Mar. 22, 2011 (JST). We will re-evaluate the situation on Mar. 22, 2011 (JST) and provide everyone with another update regarding this matter.

We deeply apologize for any inconvenience this may cause, and thank you for your continued understanding of this unusual situation.

[Date & Time]
From Mar. 13, 2011 3:00 (PDT)

[Affected Service]
- FINAL FANTASY XIV
- FINAL FANTASY XI
- PlayOnline

* The following services, normally accessible from the official PlayOnline homepage (http://www.playonline.com/), will be unavailable during this time.

- Friend List Plus
- FINAL FANTASY XI Linkshell Community Beta Version
- PlayOnline Friend List Application
- Community Site Link Registration: Owner Menu

* Additionally, the following types of support will also be temporarily unavailable:
- PlayOnline Password Recovery
- PlayOnline Account Cancellation
- All activities requiring the confirmation of personal information
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Shu
Celestial Council
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Number of posts : 10802
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IGN[Game NickName] : Ashura/Iori Yagami
Current Status : Busy at Work
Registration date : 2008-03-31

PostSubject: Re: Temporary Suspension of the Services: Follow-up (03/18/2011)   Fri Mar 18, 2011 11:55 am

expected i guess due to the power shortage

_________________
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quilens
InGame Mods
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Number of posts : 111
Location : Sydney
IGN[Game NickName] : John Crichton
Registration date : 2011-02-07

PostSubject: Re: Temporary Suspension of the Services: Follow-up (03/18/2011)   Tue Mar 22, 2011 8:23 am

Restoration of Game Services (Mar. 22)
As part of power conservation measures enacted following the Tohoku earthquake, our game servers were shut down on Mar. 13, 2011 3:00 (PDT) and services for FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline (hereafter referred to as "these services") were temporarily suspended. We have determined a date for the restoration of these services, and would like to share this information with you.

Operating the servers for these services makes up 11.6% of the total power consumed by our Tokyo office (based on February 2011 records). We have shut down our air conditioning system (8.8%) and enacted other power conservation measures, such as reducing lighting in our offices, to achieve over 10% in energy usage reductions. With these energy saving measures in place, we will be able to bring our servers back online and restore service to FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline on Mar. 25, 2011 4:00 (PDT). All other services, such as those offered on the PlayOnline website, that were temporarily suspended will also be restored at the same time. Please be aware, however, that we may once again be required to suspend services in the event that the power situation worsens.

We offer our sincere apologies for the inconvenience caused by the temporary suspension of these services, and thank you for your understanding. As noted in our original notice regarding the suspension of these services, customers will not be charged any monthly fees for FINAL FANTASY XI throughout the April billing cycle.

We at the Square Enix group are trying to act in a proactive manner in order to provide support towards the relief and restoration efforts in the face of this unprecedented disaster while providing reliable service to our customers, and we thank you for your understanding and support.
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quilens
InGame Mods
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Number of posts : 111
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IGN[Game NickName] : John Crichton
Registration date : 2011-02-07

PostSubject: Re: Temporary Suspension of the Services: Follow-up (03/18/2011)   Tue Mar 22, 2011 8:24 am

so back on the week

just in time i was almost about to buy rift
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Eir
Celestial Guard
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Number of posts : 278
Location : Singapore
IGN[Game NickName] : Erin Mordeau
Registration date : 2009-10-13

PostSubject: Re: Temporary Suspension of the Services: Follow-up (03/18/2011)   Tue Mar 22, 2011 8:26 am

Haha, posted the same minute.
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